Privacy Policy

Protecting your privacy and the confidentiality of your personal information is central to the way we do business. As an employment agency the members of the Complete Personnel Group have a proven history of handling personal information confidentially.

The members of the Complete Personnel Group are Complete Personnel SA Pty Ltd trading as Complete Personnel and Staffeasy Pty Ltd Trading as Complete Personnel Recruitment.

This policy outlines how we handle your personal information including the use and disclosure of your personal information, as well as your right to access your personal information. This policy only applies to our databases and files and does not cover any State, Territory or Commonwealth Government database or file. You are advised to contact the relevant government agency for a copy of their privacy policy.

If you are registering for employment please also read the Complete Personnel Group Collection Statement.

National Privacy Principles

The National Privacy Principles established by the Privacy Act 1988 apply to the Complete Personnel Group.  

Type of Personal Information Held

 Personal information that we collect and hold usually falls into the following categories:

• Candidate Information submitted and obtained from the Candidate and other sources in connection with applications for work;
• Work performance information;
• Information about incidents in the workplace;
• Staff information;
• Information submitted and obtained in relation to absences from work due to leave, illness or other causes;
• Information obtained to assist in managing client and business relationships;
• Jobseeker information obtained from government departments such as the Department of Education, Employment and Workplace Relations (DEEWR) and Centrelink in the delivery of Job Services Australia and Disability Employment Network services..

Purposes for which We Hold Personal Information

We primarily hold personal information for the following:

• Placement operations;
• Recruitment;
• Staff management;
• Training;
• Client and business relationship management;
• Marketing
• Complaint investigation

Disclosures

We may disclose your personal information for the purposes for which it is primarily held or for a related secondary purpose.

In some cases we may only disclose information with your consent.  We may disclose your personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information.

Contractors

We contract out a number of services from time to time.  Our contractors may see some of your personal information.  Typically our contractors would include I.T. contractors and database designers.

Inquiries and Complaints

You can make further inquiries or complaints about our privacy policies to our Privacy Co-ordinator whose contact details are:

Mr. Craig Lehmann
Address: 183 Melbourne Street, North Adelaide SA 5006
Email: craig@complete-personnel.com.au
Phone: 08 367 0000

You can also make complaints to the Office of the Federal Privacy Commissioner.

Access

Subject to some exceptions that are set out in the National Privacy Principles, you can gain access to the personal information that we hold about you.  We do refuse access if it would interfere with the privacy rights of other persons or if it breach any confidentiality that attaches to that information.

If you wish to obtain access to your personal information you should contact our Privacy Co-ordinator.  You will need to be in a position to verify your identity. We might impose a moderate charge in providing access.  Our Privacy Co-ordinator would discuss these with you.

You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from storage and review information in order to determine what information may be provided.

This Privacy Policy was last amended on 22 August 2010.