Customer Feedback

We value and regard customer feedback as a positive aid to continuous improvement and achieving service quality.

If you are not satisfied with the service you have received, are concerned about the service you are receiving, or have suggestions for how we can improve our services, we recommend the following steps:

In the first instance, endeavour to resolve the issue by first discussing it with your Complete Personnel Group consultant. We have in place processes to resolve any concern you may raise.
If you do not wish to discuss your concern with the person you initially dealt with, or you feel your concern has not been satisfactorily resolved, an appointment can be made for you to meet with a more senior management representative to discuss your concern.
If you are still not satisfied with the response(s) you have received, you are invited to put the concern in writing to our designated Concerns Officer by clicking on Provide Feedback link. This will ensure that the issue is managed so that all parties can clearly understand the concern.

We endeavour to resolve all concerns within 48 hours, and your privacy will be respected at all times. If you do not achieve a satisfactory outcome, you have the right to take your concern to an external agency.

If your un-resolved concern relates to the Community Development Program (CDP) or Disability Employment Services (DES) you may contact:

National Customer Service Line

ParentsNext – 1800 805 260 (free call from land lines)
Community Development Program – 1800 880 052 (free call from land lines)
Disability Employment Services (DES) – 1800 880 052 (free call from land lines)

What the National Customer Service Line will do?

If you contact the National Customer Service Line, a Customer Service Officer will be able to provide you with further information and where appropriate, may contact Complete Personnel to seek our input. Your concern will be considered promptly and fairly.

Provide Feedback